1. Marketplace Role

The Platform operates as an online marketplace connecting consumers and independent sellers. Return, refund, and cancellation requests are subject to this Policy and the applicable seller's product-specific policy displayed on the product page.

2. Order Cancellation

Orders may be cancelled before they are shipped or accepted for processing by the seller, subject to applicable conditions. Once shipped, cancellation may not be possible unless otherwise stated.

The Company or the seller may cancel any order due to pricing errors, stock unavailability, suspected fraud, payment failure, legal restrictions, or other legitimate reasons. Any eligible payment received will be refunded.

3. Returns and Exchange

Products may be eligible for exchange or return within the period specified on the respective product page.

4. Exchange

Certain products may be eligible for exchange as specified on the Platform. Where an exchange option is available, the user may, at their discretion, request an exchange for another eligible variation of the same product, subject to availability, including:

• Size;
• Colour;
• Design or pattern;
• Model or variant;
• Fit; or
• Such other specifications or variations as may be made available on the Platform.

Any exchange shall be subject to the applicable exchange conditions, including availability of the requested variation and compliance with the prescribed exchange period and process. Once a product has been exchanged, the exchanged product shall be non-returnable and non-exchangeable, and no further return or exchange request shall be permitted, subject to applicable law.

5. Eligibility for Return and Exchange

Only products expressly marked on the Platform as "Return Eligible", "Exchange Eligible" or "Return & Exchange Eligible" shall be eligible for return or exchange, as applicable. The user must initiate and complete the applicable return or exchange request strictly within the timeline as specified in the product listing specification on the Platform. Any request made after the prescribed timeline may be rejected and shall not be entertained.

To be eligible for a return or exchange, the product must:

• Be unused, unworn, unwashed and in its original condition, except where the nature of the Product permits otherwise;
• Be returned in its original and undamaged packaging, along with all accessories, manuals, warranty cards, tags, labels and other materials supplied with the Product;
• Not have been altered, modified, repaired, assembled or tampered with by the user;
• Not be damaged, soiled, stained or otherwise deteriorated due to the user's use, handling or storage;
• Be returned in a condition that enables the Product to be resold, wherever applicable.

The return or exchange shall be subject to verification and approval in accordance with the applicable policy. Products that do not satisfy the above conditions may be rejected and returned to the Buyer at the Buyer's cost, to the extent permitted under applicable law.

6. Products Not Eligible for Return or Exchange

Unless expressly specified otherwise on the Platform or required under applicable law, the following categories of products shall generally not be eligible for return or exchange due to their nature, hygiene, perishability or intended use:

• Personal hygiene, intimate care and sanitary Products;
• Innerwear, lingerie, swimwear, socks and similar Products;
• Cosmetics, skincare, makeup, grooming and beauty products;
• Products intended for one-time or single use;
• Edible, perishable and food Products, including groceries and beverages;
• Consumable products, including supplements, health and wellness consumables;
• Customised, personalised, made-to-order or specially manufactured products;
• Gift cards, vouchers, tickets, digital products and downloadable products;
• Plants, flowers and other products that are perishable or have a limited shelf life.

Notwithstanding the above, a product may be eligible for return or exchange where the Platform or Seller expressly provides for such eligibility, including in cases of defect, damage, incorrect Product, or material mismatch with the Product description, subject to the applicable policy and timelines.

7. Refunds

Once the returned product is received and verified by the seller or authorized service partner, eligible refunds will be processed through the original payment method or another legally permitted method.

In case of cash on delivery orders, the refund shall be processed to the bank account details you provide through the designated option on the Platform, within the stipulated refund period. You must provide complete and accurate bank account details within the prescribed time period. If the required bank account details are not provided within the stipulated period, or if you fail to initiate the return request within the applicable return period, no refund shall be due or payable.

Refund timelines may vary depending on the payment provider, bank, or financial institution.

Shipping charges, convenience fees, or other charges may be non-refundable unless otherwise required by law or where the return is due to a seller error or defective product.

8. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, counterfeit, incomplete, or incorrect product, you should report the issue through the Platform within the time specified on the product page, along with supporting photographs or other requested information. Eligible claims may result in a replacement, repair, refund, or other appropriate resolution.

9. Seller Responsibilities

Sellers are responsible for ensuring that products comply with applicable laws, accurately match their descriptions, are fit for sale, and that eligible return and refund requests are processed in accordance with this Policy, applicable law, and the Consumer Protection (E-Commerce) Rules, 2020.

10. Consumer Rights

Nothing in this Policy limits any rights available to consumers under applicable Indian laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable legislation.

11. Changes to this Policy

We may update this Policy from time to time. The revised version will be published on the Platform with the updated effective date.